General

This website www.eastafricanexperience.com (the "Website") is operated by Yatra Ventures Limited, incorporated under the laws of Kenya, whose registered office is at: Tiwani Plot,  P.O Box 678 Tiwi, Kwale, Kenya, Post Code: 80400. Yatra Ventures Ltd. are a data processor. The data controller is The East African Experience Co Ltd., 5 Caledon Road, Eastwall, Dublin 3, Ireland ("we", "our" and "us").

We value and respect the privacy of all users of the Website ("you" and/or "your"). This Privacy Statement sets out the types of personal and commercial information we collect and hold about you, the purposes for which we collect and use such information, details of any persons to whom we disclose such information and other steps we take to protect your privacy.

Please be advised that all personal information that you may provide to us in order to avail the Products or the Services, either via the Website, or otherwise will be treated in accordance with the provisions of the Data Protection Acts, 1988 and 2007 and any replacement or amending legislation.

Topics

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy

What data do we collect?

We collect the following data:

• Personally identifiable information including our name, physical address, email address, IP address, phone number, as well as details including gender, location, purchase history, areas of interest and other demographic information. 
• We will collect information regarding your behaviour on our website and digital assets including your device type, browser, IP address, how you came to the website and how you interacted with the website. You do not have to accept our cookies.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Register online, place an order for any of our services or book a call with an experience designer.
• Chat with us via live chat or a chatbot.
• Voluntarily complete a customer survey or provide feedback via email.
• Contact us via phone, email or social media.
• Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

• Provide you with the services you request such as consultancy calls  and to manage your account.
• Email you with special offers on other products and services we think you might like.
• Target you with online ads.

We will share only relevant data, pertinant to your trip  with our partner booking company(ies) and accommodation providers so that they may offer you their products and services. As such you will be subject to their privacy policies.

How do we store your data?

We securely store your data in our HubSpot CRM. The data is hosted on AWS servers in the USA. This will be hosted in the EU from 2023.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing communications, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our  processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, or otherwise interacting with us.

Contact For Data Related Queries

alec@eastafricanexperience.com